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Affected by Sudden CCVID-19, Maersk, ONE and CMA CGM Issued Business Adjustment and Guidance Notices.

Views: 7     Author: Site Editor     Publish Time: 2022-03-15      Origin: Site

There was a backlog of about 72 ships near the Qingdao port on Monday, nearly double the number at the end of February, according to shipping data. The backlog of ships at the ports of Shanghai, Ningbo and Zhoushan is also building, with about 262 vessels now up from 243 a week ago. Salmon Aidan Lee, head of related divisions at energy consultancy Wood Mackenzie, said the increase in ship backlogs and delays could further push up freight rates.


On the evening of the 13th, Shenzhen pressed the "pause button" again! The city's communities are closed for management, all enterprises are working from home, and production and business activities are suspended. Warehouses are suspended from receiving goods, storage yards are closed, and trailers are blocked.


Affected by CCVID-19 in Shenzhen and Shanghai, ocean carriers are pre-adjusting their service networks. An operator source said that although most operators have not yet issued an announcement, they may cancel their call at Yantian Port this week or next.

At present, Maersk, ONE, and CMA CGM have successively issued business adjustment notices and payment guidelines.



Maersk Notice on CCVID-19 Update in Greater China and Shanghai Business Adjustment
Issued Business Adjustment_1

Pier:

Terminals at GCA's main ports remain open for business as usual, including vessel operations, yard loading and unloading and access.

Vessel:

Ship calls and departures remain normal.

Landside:

The entire landside traffic situation is dynamic. If the driver holds a negative nucleic acid test report required for epidemic prevention, truck transportation services can still be provided at present. Maersk expects that the overall operational efficiency of trucking will be significantly reduced due to frequent nucleic acid testing, especially in Hong Kong, Shenzhen, western Pearl River Delta, Shanghai, Yangtze inland ports, Qingdao and Tianjin.

Storehouse:

Warehouse in Shenzhen: From March 14th to March 20th, the warehouse in Shenzhen will remain closed.

Warehouses in Shanghai and Qingdao are still operating normally. However, if the driver comes from a medium and high risk area, the driver is required to present a health code when entering the port, as well as a negative nucleic acid test report within 48 hours.

HKDC (Hong Kong Distribution Center): Currently still operating. According to the vaccination requirements, the driver and assistant need to complete the vaccination before arriving in Hong Kong.


Air Transport:

Hong Kong: With the suspension of freight services between Hong Kong and the mainland, barge services have become another option for transporting goods. Bookings can only be made after the goods are delivered to the Hong Kong Airport warehouse. As a result, delivery times for air freight services are longer than usual.

Shenzhen: Air freight storage and pickup services have been suspended until further notice.


Counter:

Hong Kong: Office hours are 8:30am to 12:00pm on Tuesdays and Thursdays.

Shenzhen: The office will be closed from March 14th to 18th. Mandatory documents will be handled by the Guangzhou office.

Shanghai: Visitors with a negative nucleic acid test report within 48 hours can enter the office building.

Issued Business Adjustment_2

Maersk Shanghai Counter Business Adjustment Notice

In view of the new crown pneumonia epidemic, to protect the health and safety of customers and employees, the Maersk Shanghai counter will be adjusted as follows from March 14, 2022:

1. The window opening hours of the Shanghai counter will be adjusted to 1330-1530 every day, and only mandatory and urgent paper documents will be provided at the window on the 20th floor. Documents will not be delivered or collected on the first floor of the office building

2. All online business will not be affected, including e-invoice/SWB/online telephony

3. All paper invoices will be deferred.

The specific arrangements are as follows:

· Modify the original OBL issue to SWB/Telex Release/3rd Place issue. If OBL is mandatory, please send an appointment email with the subject "Shanghai signing + B/L number" to export@maerskcom(MSK)/cn.east.export@sealandmaersk.com(Sealand) before going to the Shanghai counter during 1330-1530 . OBL will be handled by Nanjing counter.

· If you need a telex release, please send the LOI/OBL to Ningbo Office through SF Express. The specific contact information is as follows: Reception Document Team, 15th Floor, Area A, Building 8, Ningbo Book City, No. 1, Yongjiang Avenue, Yinzhou District, Ningbo City 0574-87012956 (Please be sure to Use SF Express to avoid document loss).

· The stamping service of the ship certificate will be processed at the window from 1330 to 1530.



ONE Shanghai Counter Business Adjustment Notice


Due to the needs of epidemic prevention, from March 14, 2022, ONE Shanghai will implement a work-from-home model until further notice.


During this epidemic prevention period, ONE Shanghai will adjust the counter business of the export customer service department as follows:


1. For stamping business (such as ship certificate, non-boarding certificate, bill of lading copy confirmation seal), please send the following 2 electronic documents to the email of the customer service team of each route for pre-review.

A. Please stamp one with the company seal of the booking agency for ONE to keep the bottom;

B. Please provide the WORD version for the other one, without stamping;


After passing the review, the relevant customer service will reply the electronic document with the color stamp to the booking agency, and the booking agency only needs to print it out in color.


Issued Business Adjustment_3


2. Tele-release business (it is recommended that customers consider changing the original bill of lading to WAYBILL first. Although the cost and operation mode are similar to tele-release, the advantage is that there is no need to return the relevant original materials to ONE in the future to avoid the legal risk that the bill of lading may be lost.)


Please send the following A&B materials to the mailbox of the customer service team of each airline for pre-review after confirming that the booking agency holds the complete original bill of lading.

A. Photos of the front and back of the original bill of lading endorsed by the consignor, half-torn (do not tear it apart), and the original bill of lading with the words "waste" written by hand on the bill of lading;

B. The photo of the letter of guarantee covered by the letter of this chapter;

If it passes the review, the relevant customer service will reply the telegraphic release certificate to the applicant and notify the destination port to release the goods.


After the epidemic has eased and ONE Shanghai employees have resumed normal work, the booking agency must submit the original A&B materials above to the relevant airline customer service team for statistics and write-off.



CMA CGM Shanghai and Shenzhen Receipt and Payment Guidelines


CMA Shanghai Collection and Payment Guidelines

According to the notice of some banks in Shanghai, from March 14th to March 20th, some bank outlets will be closed to the outside world. During this period, in order to assist customers in handling import and export business, our company has arranged as follows:

1. Billing and Banking Information

a. Please download the latest bill of your company through the billing platform on the official website of CMA CGM.

b. Customers can obtain our bank account information from the footer of the bill.

c. In order to avoid delays in placing orders or excess refunds, please confirm the currency and amount of the bill before paying. Our company will issue a tax invoice based on the confirmed bill amount.

2. Transfer method

a. It is recommended to use online banking remittance to pay RMB to our RMB account.

b. During this period, the PBC micropayment system will continue to operate (7*24 hours). Please select "Normal" as the transfer method, the funds are expected to arrive within 2 hours. If there is any discrepancy, the actual arrival time will prevail.

c. To ensure timely payment, please do not select "Real Time" or "Expedited" as the transfer method. This method corresponds to the large-amount payment system of the People's Bank of China and only operates on working days.

3. Payment inquiry and confirmation

a. Please send the bank statement to the mailbox of the Finance Department at GSCCQ.NC.Receipt@cma-cgm.com.

b. The finance department will confirm the payment in time and notify the customer service department for the bill of lading and the release of the goods.

4. USD Billing and Payment

a. Customers are advised to contact your local remittance bank to inquire about the recovery of the US dollar payment business.

b. If your remittance bank resumes US dollar payment, please present the US dollar tax invoice for the corresponding remittance.

c. If your company's remittance bank has not resumed payment in US dollars, our company can accept the conversion of US dollar bills into RMB at the exchange rate @6.6 as a deposit for payment, so as to facilitate bill of lading and cargo release.

d. The bank statement should be sent to the above email address according to the place of payment.

e. After your company's remittance business in U.S. dollars returns to normal, please arrange for remittance in U.S. dollars. For overpayment in RMB, our company will arrange a deduction or refund according to your company's requirements. For relevant refund applications, our company will give priority to the review and withdrawal of funds. No interest will be accrued on overpayments in RMB.

5. Tax invoice application and issuance

a. Please make an appointment to apply for a tax invoice on our invoice reservation website.

b. It is recommended to place multiple tax invoice applications under the same appointment number for easy processing.

c. Our company will issue an electronic tax invoice and send the PDF version to the email address reserved during the appointment.

6. Special Policy for Late Payment Fee

We will waive late payment fees incurred between March 14th and March 20th. The policy will be implemented immediately in Shanghai. Applicable to all cash customers who ship in Shanghai and pay for export goods. This policy does not apply to export goods not shipped from Shanghai. Our company will, depending on the development of the situation, put an end to the operation of paying in Shanghai for shipments from different places, so as to reduce the impact of Shanghai's epidemic control policy on customer service.


Issued Business Adjustment_4


CMA CGM Shenzhen Receipt and Payment Guidelines

According to the notice of major banks in Shenzhen, from March 14 to March 20, all bank outlets will be closed to the outside world. During this period, in order to assist customers in handling import and export business, our company has arranged as follows:

1. Billing and Banking Information

a. Please download the latest bill of your company through the billing platform on the official website of CMA CGM.

b. Customers can obtain our bank account information from the footer of the bill.

c. In order to avoid delays in placing orders or excess refunds, please confirm the currency and amount of the bill before paying. Our company will issue a tax invoice based on the confirmed bill amount.

2. Transfer method

a. It is recommended to use online banking remittance to pay RMB to our RMB account.

b. During this period, the PBC micropayment system will continue to operate (7*24 hours). Please select "Normal" as the transfer method, the funds are expected to arrive within 2 hours. If there is any discrepancy, the actual arrival time will prevail.

c. To ensure timely payment, please do not select "Real Time" or "Expedited" as the transfer method. This method corresponds to the large-amount payment system of the People's Bank of China and only operates on working days.


3. Payment inquiry and confirmation

a. Please send the bank statement according to the payment to the mailbox gsccq.shz.receipt@cma-cgm.com of the Finance Department.

b. The finance department will confirm the payment in time and notify the customer service department for the bill of lading and the release of the goods.

4. USD Billing and Payment

a. Customers are advised to contact your local remittance bank to inquire about the recovery of the US dollar payment business.

b. If your remittance bank resumes US dollar payment, please present the US dollar tax invoice for the corresponding remittance.

c. If your company's remittance bank has not resumed payment in US dollars, our company can accept the conversion of US dollar bills into RMB at the exchange rate @6.6 as a deposit for payment, so as to facilitate bill of lading and cargo release.

d. The bank statement should be sent to the above email address according to the place of payment.

e. After your company's remittance business in U.S. dollars returns to normal, please arrange for remittance in U.S. dollars. For overpayment in RMB, our company will arrange a deduction or refund according to your company's requirements. For relevant refund applications, our company will give priority to the review and withdrawal of funds. No interest will be accrued on overpayments in RMB.

5. Tax invoice application and issuance

a. Please make an appointment to apply for a tax invoice on our invoice reservation website.

b. It is recommended to place multiple tax invoice applications under the same appointment number for easy processing.

c. Our company will issue an electronic tax invoice and send the PDF version to the email address reserved during the appointment.

We will waive late payment fees incurred between March 14th and March 20th. The policy will be implemented immediately in Shenzhen. Applicable to all cash customers who ship in Shenzhen and pay for export goods. This policy does not apply to export goods not shipped from Shenzhen. Our company will, depending on the development of the situation, put an end to the operation of paying in Shenzhen for shipments from different places, so as to reduce the impact of Shenzhen's epidemic control policy on customer service.

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